If you are not satisfied with the stock item(s) you've ordered (excluding custom made or custom orders), you may return the item within ten (10) business days. We do not offer return authorizations or pick ups on returned items. This is an expense you will incur. Please return unused item(s) in its original box with protective wrapping and assembly directions, if applicable. Ship the product to Cape Cod Fireplace Shop, 218 Schoosett Street, Rte. 139, North Pembroke, MA 02359. Ship the item(s) through either UPS (United Parcel Service) or USPS (United States Parcel Service). Both offer insurance on items shipped and can be tracked to ensure deliverability. Please contact us toll free at 1-800-439-2511 ahead of time to alert us of your return. When we have received your item and verify all its contents, we will promptly authorize credit.